FAQ /

Frequently Asked Questions

How do I place an order for a print?

To place a print order, simply browse the collection of prints, select the one you’d like to purchase, and proceed to checkout. Follow the prompts to provide your shipping and payment information to complete the order. You can see the shipping costs at the checkout.

 

How do I place an order for an original artwork?

You can find the available original artworks overhere. Prices of most original artworks are on request. By contacting the studio overhere you can ask prices for certain artworks.

 

Artworks labeled as ‘sold’?

In some series there are more (unique) artworks available. From some sold original artworks there are limited/signed prints available. In both cases you can contact the studio about this overhere.

 

Can I make changes to my order after it has been placed?

When you want to change you order, for example your address, just send an email to studio@michielfolkers.com. Orders can be canceled within 24 hours of purchase. After this time frame, orders are processed and cannot be canceled. Average time before the artwork arrives is 3 days, depending of country and customs. Collector will always receive a track and trace after the artwork has been picked up.

 

How long will it take for my order to arrive?

Orders typically ship within 2-3 business days. Delivery times vary depending on your location.

 

Do you offer international shipping?

Yes, we offer international shipping to select countries. Shipping rates and delivery times vary depending on the destination. Please refer to our shipping policy for more details.

 

What should I do if my order arrives damaged?

We take great care in packaging the original artworks and limited prints, to ensure they arrive in good condition. However, if your order arrives damaged, please contact studio@michielfolkers.com within 24 hours of delivery with photos of the damage. We will work with you to resolve the issue as quickly as possible.

 

What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item(s) within 10 days of delivery for a refund or exchange. Please note that returned items must be in their original condition and packaging.

 

How do I initiate a return or exchange?

To initiate a return or exchange, please contact studio@michielfolkers.com with your order number and reason for return/exchange. We will provide you with further instructions on how to proceed.

 

Are your art prints limited edition?

Most of the art prints are limited edition, while some are part of an ongoing collection. Please refer to the product description for information on edition size and availability.

 

Do your prints come with a certificate of authenticity?

Yes, all limited edition prints come with a certificate of authenticity signed by the artist.

 

How can I contact your customer support team?

You can contact our customer support team by emailing studio@michielfolkers.com or filling out the contact form on our website. We strive to respond to all inquiries within 24 hours.

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